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Returns Policy

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Returns & Cancellation Policy

Cancellation of an order with a full refund is available only for orders not dispatched for delivery.

RETURNS

Returns are accepted on products that have been dispatched from our or the manufacturer's warehouse to the customer. Returns are accepted within 30 days of the delivery or collection, against proof of purchase.

Flooring Centre will accept only returned goods if they are packed in their original packaging and have not been opened.

Goods are returned to Flooring Centre on customer's own expense or at Collection service offered by Flooring Centre at additional charge.

We cannot accept liability for returned goods lost in transit.

REFUNDS

  • Full refund applies to all consumables and accessories in original packaging.
  • Refunds of flooring products are subject to 25% restocking charge.
  • All refunds on sales where Free Delivery has been offered for the original order are subject to charge equal to the normal delivery cost on top of the 25% restocking charge.

Goods With Manufacturers Fault

Manufacturing faults should be reported to Flooring Centre as soon as they are noticed. Flooring Centre may instruct investigation prior to issuing any refunds, made either by Flooring Centre representative or arrange such by the manufacturer. The investigation might include forwarding images, or / and collection of sample of the goods with the manufacturing fault to Flooring Centre or  the manufacturer.
 
Further actions would be dictated by the conclusion of the report prepared after the investigation. If the goods are reported to have manufacturing fault, they would be replaced free of charge.

Full refund is also available in such cases, with deduction of any Free Delivery implications from original order (see Delivery) and application of Collection charges (should Collection be required).
 

Goods Excluded of Refunds

  • Beadings regardless of their condition
  • Goods in damaged or open original packaging
  • Damaged goods without manufacturing fault
  • Goods, not stored while on customer premises by the manufacturer's recommendations
  

Our Flooring Company:

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Flooring Services Feedback:
  • “Very good quality job and very efficient.”
    Mr. A. Flynn, Richmond
  • “Very thorough and patient. Very clean and explained everything very well. Very happy.”
    Mrs. Badla, Hornsey
  • “ Very pleased with how both of the workers carried out the work. Would recommend you to others. ”
    Ms. Fraulo, Welwyn Garden
  • “Satisfied by quality and service provided. Will recommend them.”
    Ms. G. Huddart, Dulwich
  • “We love our new flooring. The workers did a great job and were very tidy. Thank you.”
    Ms. H. Cleary, Muswell Hill
  • “Excellent service. Thank you.”
    Mr. J. Jebb, East Finchley
  • “I am happy with the work that has been completed. It was completed on time and the men were professional and firendly.”
    Ms. C. Liversidge, Enfield
  • “Very nice, polite, helpful. Pleasant and professional as well. Takes pride in his work. Many thanks.”
    Mr. S. Hayden, Brockley
  • “Great guys, very helpful. Fab job!”
    Mr. J. Asad, Coulsdon
  • “Good quality and friendly service. Would definitely use again!”
    Mr. B. Eugbar, South Woodford